This agreement applies as between you, the User of this Web Site and VETARK PROFESSIONAL, the owner(s) of this Web Site.  Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these Terms and Conditions, you should stop using the Web Site immediately.


No part of this Web Site is intended to constitute a contractual offer capable of acceptance.  Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.


Terms & Conditions

These Terms and Conditions are the standard terms for the sale of goods by Vetark Products Ltd, trading as Vetark Professional, a Limited Company registered in England under number 2182676, whose registered and trading address is Vetark Products Ltd, Units 2 & 3, Barfield Close, Bar End, Winchester, SO23 9SQ, UK


Description and Specification of Goods

We have made every reasonable effort to ensure that the Goods conform to illustrations, photographs and descriptions provided in Our sales and marketing literature and website.  We cannot, however, guarantee that all descriptions, illustrations and/or photographs will be precisely accurate.


Complaints and Feedback

1.1 We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.

1.2 All complaints are handled in accordance with Our complaints handling policy and procedure.

1.3 If you wish to complain about any aspect of your dealings with Us, please contact Us by any route that you choose


1.4 Unless advised otherwise UK deliveries will be within 5 working days. If you do not receive your goods within this period please advise us. If you are out of the house at times, please check your post office has not retained the delivery since you were not present

1.5      Delivery will be deemed to have taken place when the Goods have been delivered to the delivery address indicated in your Order and you (or someone identified by you) have taken physical possession of the Goods.  

1.6 If for any reason We are unable to deliver the Goods at your chosen delivery address, We will leave a note informing you that the Goods have been returned to Our premises, requesting that you contact Us to arrange re-delivery.

1.7 The responsibility for the Goods remains with Us until delivery is complete as defined above at which point it will pass to you.  Please note, however, that if you do not wish to collect the Goods and do not wish to use Our nominated carrier to deliver them, instead choosing your own carrier, the risk in the Goods will pass to you as soon as they are passed to your chosen carrier.

1.8 You own the Goods once We have received payment in full for them.


Faulty, Damaged or Incorrect Goods

1.9 By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences).  

2.0 To return Goods to Us for any reason, you may do so in person during Our business hours, or you may return them to Us by post or another suitable delivery choice.  

2.1 For full details of your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.

Vetark's own products are kept in stock to make dispatch as fast as possible. Orders will be dispatched within 2 working days unless stated otherwise.
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