Here to Support you

Here to Support you

Our response to COVID-19

During these uncertain times we wanted to make you aware of how we are handling the situation in regards to COVID-19. Our number one priority is the safety of our staff and customers, and we are closely monitoring and following government guidelines on a daily basis and adapting our processes as necessary.

Due to the nature of our service, we have been granted permission to remain open in order to provide exotic and companion animals with vital health products, through veterinary clinics, retail partners and directly. In order to do this we have made some changes to our office hours & contact methods which you can find below. We also have most office staff working from home, and are practising social distancing and utilising additional health equipment in our production facility.

We currently have an ample supply of all products across all ranges and are available to take orders, offer advice, and any other customer requirements. It may take us a little longer to respond than normal but please bear with us and we will be with you as quickly as we can.

New contact information:
If you are unable to reach us on our main office number +44 (0)1962 844316, please try us on +44 (0)7340 867882. We are also available on email

Mon – Thurs         9am – 5pm
Friday                   9am – 4:30pm
Sat – Sun              CLOSED as normal

Thank you for your understanding, and stay safe.