Privacy policy updates

 As part of our commitment to protect your personal information and data for individuals connected with your business, we are in the process of updating our Privacy Policy.

New changes in the law came into effect on 25th May 2018 and so we are updating our privacy policy to be fully compliant with new GDPR legislation.
We take our responsibilities under GDPR seriously. That’s why we have embarked on a programme to identify which measures we needed to implement and become fully compliant with GDPR regulation. Here is a quick summary of the process we are going through for GDPR compliance:
* Carrying out a comprehensive GDPR audit assessment.
* Implementing an internal GDPR process plan to ensure all of our staff are aware of what GDPR requires and how it impacts their day-to-day roles.
* Conducting a data-mapping exercise to discover where all information within our organisation sits.
* Reviewing key third-party vendor arrangements to make sure all information is stored in a compliant way and easily accessible.
We will post our updated Privacy policy here in the coming weeks, but if you would like to speak to us about our new policy, please contact us on: 01962-813554

Privacy policy

In this privacy policy references to "we", "us" and "our" are to Vetark Ltd. and our associated divisions and companies. References to "our Website" or "the Website" are to www. and other related Vetark websites.

What information we collect and how:

The information we collect via the Website may include:

Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.

In order to effectively process credit or debit card transactions it may be necessary for the bank or card-processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.

Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website.
This information is used to monitor your usage of the Website.

Data recorded by the Website, which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site.
Such data is recorded locally on you computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws such as the new GDPR legislation enforced from May 25, 2018. The details we collect will be used: 

  • To process your order, to provide after sales service; 
  • In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out. 
  • We may need to pass the information we collect to other companies for administrative or legal purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Find a Vet

This service is provided free to Veterinary practices (and for potential clients to search) we do require email contacts to enable us to periodically check accuracy and remind you to provide updates. 

We would ask you to also agree to receiving occassional marketing materials from us, although your use of the Find a vet service is not dependent on this. We believe strongly that exotic pet owners should be able to access vets with appropriat experience and interests.

Your Rights

You have the right to request a copy of any information that we currently hold about you. 

Vetark Professional, Unit 2, Barfield Close, Bar End, Winchester, SO23 9SQ

Phone number 01962 844316 or use head to our Contact Us page to send an email.


Other Websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.

Vetark's own products are kept in stock to make dispatch as fast as possible. Generally, orders placed before 12.00pm (Mon-Fri) will be dispatched First Class the same day.
Our new vet-search service is free for participating vets and free for owners to lookup.
See what our customers said.